Riyad’s Story

I’ve always liked the customer service part of a job and helping people out with technical issues. I like to think I’m a very helpful person and a support role made sense to me. After studying IT at GCSE and A-Level it promoted me into thinking a career in IT would be something I’d enjoy. Between these an IT Support and Infastructure Apprenticeship appealed to me, I’m currently doing a 12-month Level 3 course with Estio Training  at Boodle Hatfield LLP and I’m hoping to proceed to a level 4 qualification in the future, in IT Infrastructure Support. Hopefully this will be with Boodle Hatfield but if not, I’m hoping to find an apprenticeship with another company.

I would definitely recommend an apprenticeship to someone if they’re not too sure about University. After I started reading articles online about my next steps, and speaking to IT and Tech companies and their recruitment agencies, I started to understand that companies were really looking for experience over degrees. This prompted me to do an apprenticeship over going to University and I literally have no regret what so ever. Personally, I think it’s so much better than a degree, I can learn at the same level, get a qualification get paid and gain the necessary work experience in a real working environment.

One of my main roles at Boodle Hatfield LLP is to provide second line IT support, so if there is a problem that the first line can’t solve, the problem is escalated onto second line where me or my team would look into it. There is also a ticketing system where I work to resolve issues as well as working with a few different projects and supporting my colleagues. For example the corporate devices are now being upgraded for users and this involves a lot of back end work and front end work to ensure a seamless delivery.

There’s a lot of flexibility and there is always constant IT Support. There is heavy responsibility that lies on at some stages where I am on my own and I am getting projects done, looking at existing tickets I have while also monitoring the systems and servers. I’ve got to keep on track to resolve my existing tickets and also be flexible to provide support and work independently doing jobs and filing them without other colleagues support. This is definitely building my skills and techniques which 100% will help with my career.

The training with Estio Training is going really well too. They don’t batch up units and learning into one bulk training so they distribute them throughout the year. This means they’re really flexible and once I learn something I can then try to put it in place at work. It makes it more enjoyable and efficient in terms of applying the skills I’m learning. It’s outstanding training and their delivery is amazing. The actual work is similar to a BTEC where it’s classroom based learning with practical elements and an overall assignment to complete.

I started my search for an apprenticeship in May 2016 by submitting applications through training providers, contacting big firms but I actually got my apprenticeship when Estio Training contacted me after they found me on GetMyFirstJob. A friend recommended GetMyFirstJob but I had also seen them on Google when I was searching for vacancies, they were up there with Reed and other top job searching companies. It was such an easy process. You give in your details, CV and maybe a Cover Note and you could go back and build up your profile. It was great and user friendly, and even better that I was contacted after signing up. I’m grateful to GetMyFirstJob because otherwise I wouldn’t be in the position I am now.

If you want to do an apprenticeship, I would highly recommend it as the skills you learn are really strong which can help with your future development and career. You obtain the skills and qualifications while also being exposed in a real working environment where you can witness and get to learn first-hand as compared to simulated or theoretic scenarios.

February 28, 2017
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